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Don`t lay up about not wanting to fix it if they don`t clearly care about key qualifications:•Fluent knowledge of German and English•1-2 years of experience in a customer service/support environment or equivalent experience•Analytical and detailed•Strong social skills•Can find ways to improve processes and develop solutions, which address causes•Have the ability to communicate effectively with all kinds of situations and customers (internal and external)•Meet the demands of working in a home role (see below) Here at Apple, we are an equal opportunity employer committed to inclusion and diversity. We are also taking positive steps to provide all applicants, including minorities, women, protected Veterans and persons with disabilities, with employment and promotion opportunities. . . .